Effective Date: 01/07/2025

This Privacy Policy outlines how Renvio collects, uses, and discloses your personal information when you visit or make a purchase from https://renvio.co.uk or interact with our services.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our Site.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. Any changes will be posted on this page with an updated effective date.

2. Information We Collect

a. Information You Provide Directly:

• Name, address, email, phone number

• Billing and shipping addresses

• Order and transaction details

• Account credentials (username, password, security info)

• Any information provided through contact forms, reviews, or customer support

b. Information Collected Automatically:

We may collect certain data using cookies or similar technologies when you use our website. This includes:

• IP address

• Browser and device info

• Pages visited and time spent

• Clickstream data

c. Information from Third Parties:

We may receive information from service providers, such as:

• Payment processors (for payment confirmation)

• Delivery and logistics partners

• Analytics or marketing partners

3. How We Use Your Information

We use your personal data to:

1. Process and fulfill orders

2. Provide customer service and account management

3. Manage shipping and returns

4. Send transactional or marketing communications

5. Detect fraud and ensure platform security

6. Improve our website and customer experience

4. Cookies

We use cookies to enhance your browsing experience, analyze website traffic, and support site functionality. You can adjust your browser settings to reject cookies; however, some features may not function properly as a result.

5. Sharing of Personal Information

We may share your personal information with:

1. Service providers who help operate our website (e.g., hosting, payment, delivery)

2. Marketing or business partners, to show you relevant promotions

3. Legal or regulatory bodies, when required by law

4. Affiliates or business successors, in case of a merger or acquisition

We do not sell or share your personal information for profiling or targeted advertising.

6. User-Generated Content

Any reviews, comments, or feedback you submit on public areas of our website may be visible to others. Please avoid posting sensitive or personal information in these sections.

7. Third-Party Links

Our Site may include links to third-party websites. These sites operate independently, and we are not responsible for their content or privacy practices. Please review their policies before sharing your information.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us at info@renvio.co.uk to request removal.

9. Security & Data Retention

We take reasonable technical and organizational precautions to protect your personal data. However, no method of transmission over the Internet is 100% secure. We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

10. Your Rights

Depending on your location, you may have rights under applicable data protection laws, including:

• The right to access or request a copy of your personal data

• The right to correct or update your personal data

• The right to request deletion or restrict processing of your data

• The right to withdraw consent at any time

To exercise these rights, contact us at info@renvio.co.uk.

11. Contact Us

For questions about this Privacy Policy or to make a data-related request, please contact:

Renvio
Email: info@renvio.co.uk
Address: Unit 20 B86 Withworth House, 28 Charles Street, Stockport, Greater Manchester, United Kingdom, SK1 3JR